Frequently asked questions

Here you'll find a collection of the most frequently asked questions at our museum. Can't find the question/answer you're looking for? Drop by or call/ mail us at museum@maastricht.nl or 043 350 54 90.

What are the opening hours and how much does a ticket cost?

The Natural History Museum of Maastricht is open from Tuesday to Friday, from 11 AM to 5 PM and on weekends, from 1 PM to 5 PM. During public holidays opening hours may be different. For an overview of this year’s holidays click here.

Can I bring my dog to the museum?

No, pets are not allowed in the museum with the exception of official guide dogs.

Is there a wardrobe and do you have lockers?

Yes, we do have a wardrobe and offer lockers as well. To use a locker, you need a €2 coin. A small backpack and jacket will fit in the locker. It is not mandatory to make use of a locker during your visit.

Can I pay with a credit card?

No it is not possible to pay with a credit card in the museum. You can pay with a debit card (maestro) or cash.

Is the museum accessible for disabled visitors?

Yes, it is. The entire museum as well as the museum garden are accessible with a wheelchair. We have an escalator to reach all the floors. There’ s also a special toilet available.

Do I need to book a time slot?

No, it is not necessary to book a time slot in advance. You can visit the museum without a reservation.

Do you have a parking lot?

No, we don’t have our own parking lot. It’s possible to park in the streets around the museum. There are bigger parking lots nearby at the Vrijthof and the Onze Lieve Vrouwenparking.

What covid measures are in place right now?

An overview of the current measures according to the Rijksoverheid can be found here.

How long does it usually take to go through the museum?

This varies per visitor of course. In general we see that people spend an hour and a half in our museum.

Can I purchase a Museum Card at the museum?

It is possible to buy museum cards at the museum for adults and children. You can buy them at the counter and use them immediately. You can also buy them for personal use or as a gift.

Is there a place to eat or drink in the museum?

We do not have a bar or restaurant. You are allowed to bring your own food or beverages and enjoy them in our ‘huiskamer’ (living room) where you can find a coffee and candy machine as well.

Is the museum suitable for children?

The museum welcomes everyone, young and old. Throughout the museum there are special treasure boxes which kids can explore. We also regularly organize workshops for children. See our agenda for the current program.

Can I visit the museum shop without an entrance ticket?

Yes, you can visit the shop without a ticket. The museum shop is open during the opening hours of the museum.

Is the ENCI quarry of St. Pietersberg nearby?

The ENCI quarry is not too far away. It’s a 25 minute walk from the museum.

Can I take pictures during my visit?

You’re allowed to take pictures for personal use. Feel free to tag @nhmmaastricht or #nhmmaastricht in your pictures and share them. We would love to see them! Press or professional photographers need permission. You can apply at klantenservice@maastricht.nl

Do you have a temporary exhibition?

Yes, besides our regular collection we offer a temporary exhibition. Click here to see an overview of our expositions.